Terms and Conditions (General Terms and Conditions)
1. Introductory Provisions and Definitions
1.1. These General Terms and Conditions (hereinafter also the “GTC”) govern the legal relationships between:
Business name: Cardoso s. r. O.
Registered office: Karloveská 45, Bratislava 841 04, Slovakia
Commercial Register: District Court Bratislava I, Section: Sro, File No. 150569/B
Company ID (IČO): 53549619
Tax ID (DIČ): 2121419795
VAT ID (IČ DPH): SK2121419795
The Seller is a VAT payer.
Bank account details:
IBAN: LT20 3250 0993 6085 5937
SWIFT (BIC): REVOLT21
Revolut Bank UAB
(hereinafter also the “Seller”) and any person who purchases goods or services offered by the Seller in the Seller’s online store and acts as a consumer within the meaning of these GTC and applicable laws of the Slovak Republic, in particular:
Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts and Contracts Concluded Outside Business Premises, as amended, and
Act No. 250/2007 Coll. on Consumer Protection, as amended.
1.1.1. Seller’s contact details and address:
Cardoso s. r. o., Karloveská 45, Bratislava 841 04, Slovakia
E-mail: info@curliculum.com
1.1.2. These GTC govern legal relationships between consumer buyers and the Seller.
1.2. The Buyer is any person (natural or legal) who completes and submits an order via the Seller’s online store and receives an e-mail confirmation of receipt of the order. A Buyer is also any person who places an order by phone or by e-mail.
1.2.1. A Consumer is a Buyer who is a natural person and who, when concluding the purchase contract via the Seller’s online store, is not acting within the scope of their business or professional activity.
1.2.2. Contractual relationships (and other related legal relationships) with Buyers acting as legal entities and/or self-employed persons acting within the scope of their business activity (i.e., non-consumers) are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.
1.2.3. For the purposes of these GTC, a distance contract means a contract between the Seller and the Consumer negotiated and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the Consumer, in particular via the website, e-mail, telephone, fax, addressed letter, or catalogue.
1.3. Products mean goods or services intended for sale and published in the Seller’s online store.
1.4. The supplier of goods and services offered in the online store is the Seller.
1.5. The Seller is also the operator of the electronic system through which the online store is operated at the domain: www.curliculum.com (hereinafter referred to as the “online store”).
1.6. The competent supervisory authority for consumer protection is:
Inspectorate of the Slovak Trade Inspection
Inspectorate for the Bratislava Region
Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, Slovak Republic
Phone: +421 2 58 27 21 72
E-mail: info@soi.sk
Online submissions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
1.7. In the event of any complaints or suggestions, the Consumer may also contact the Seller directly. The Seller recommends sending complaints and suggestions to: info@curliculum.com. Each complaint will be assessed and resolved within 10 business days in accordance with Slovak law. The Seller will inform the Consumer using the same method of communication as the Consumer used to submit the complaint or suggestion.
2. Product Order – Conclusion of the Purchase Contract
2.1. The Buyer’s proposal to conclude a purchase contract shall be deemed the order of Products submitted via the electronic order form on the Seller’s website, or via other distance communication means, in particular e-mail, telephone, fax, addressed letter, or catalogue.
If Products are paid for before delivery to the Buyer, the purchase price is deemed paid on the date the funds are credited to the Seller’s bank account.
2.2. The Seller’s acceptance of the order, and thus the conclusion of the purchase contract, occurs upon written (electronic) confirmation of receipt of the order by the Seller.
2.3. The purchase contract is concluded for a definite term and terminates upon fulfillment of the Seller’s and Buyer’s obligations.
2.4. The purchase contract may also terminate by withdrawal by the Consumer in accordance with applicable legal regulations.
3. Purchase Price and Payment Terms
3.1. The price of goods and services ordered via the online store (the “purchase price”) is stated separately for each Product and is valid at the time the Buyer submits the order.
3.2. The base currency is the euro (EUR).
3.3. The purchase price is stated including VAT and is clearly displayed in the online store. By submitting the order, the Buyer accepts the stated purchase price. Delivery costs and other costs related to delivery are not included in the purchase price.
Delivery methods and fees are specified in Article 7, Clause 7.2.2. et seq. Payment methods and any related fees are stated in Article 4, Clause 4.1. et seq. The Buyer undertakes to pay the delivery fee and any payment fee together with the purchase price, according to the chosen delivery and payment method.
4. Payment Methods
4.1. The Buyer may pay for goods and services in the Seller’s online store by the following methods:
4.1.1. Cash on delivery (paid directly to the courier) – fee: 1,80 € (incl. VAT)
4.1.2. Advance payment – online card payment (VISA, MasterCard) – fee: 0.00 € (incl.VAT)
5. Delivery of Products
5.1. The Seller is obliged to fulfill the order and deliver the goods or services no later than 42 days from the date the purchase contract is concluded pursuant to Article 2, Clause 2.2. The usual delivery time is 5 business days from the date of conclusion of the purchase contract under Article 2, Clause 2.2.
5.1.1. The Seller shall deliver Products in the ordered quantity and quality, together with tax documents related to the order and other documents, if any, typical for the relevant Products and/or services.
5.2. The place of delivery shall be the address stated by the Buyer in the order.
5.3. Delivery is carried out either by the Seller’s own means handed over to the Buyer(or a person authorized in writing by the Buyer) or through third parties (carriers and delivery service providers).
5.4. Delivery shall be deemed completed by the Buyer’s acceptance of the Product (or acceptance by a duly authorized person).
5.5. The Seller may dispatch immediately available goods and deliver the remainder later within the statutory deadline, provided that no additional costs are charged to the Buyer and only if the Buyer agrees to such partial delivery.
6. Acceptance of the Product
6.1. The risk of damage to the Product passes to the Buyer upon proper acceptance of the Product, regardless of whether the Buyer accepts the Product personally or through an authorized third party.
6.2. Title to the goods passes from the Seller to the Buyer upon delivery and proper acceptance of the goods or service.
6.2.1. The Buyer has the right to refuse acceptance of the delivered Product from the carrier, in particular if the delivered item is of a different type, or in cases such as:
6.2.1.1. Delivery is contrary to the purchase contract (different or damaged goods),
6.2.1.2. the packaging is damaged, or
6.2.1.3. delivery is made without the relevant documents.
6.2.2. If goods are delivered to the Buyer as described in 6.2.1.1, the Buyer has the right to require the Seller to deliver the item free of charge and without undue delay in accordance with the purchase contract, either by replacement or repair. If this is not possible, the Buyer may request a price reduction or withdraw from the contract.
6.2.3. The Buyer is obliged to pay the Seller for goods or services properly delivered in accordance with the purchase contract.
7. Shipping – Delivery Methods and Shipping Fees
7.1. Shipping costs are not included in the purchase price shown on the website. Delivery methods and prices are set out in Article 7, Clause 7.2. et seq.
7.2. Delivery methods and shipping fees:
7.2.1. Delivery methods:
7.2.1.1. Packeta – delivery to a pick-up point or to a Z-Box
7.2.1.2. Packeta Home – delivery to the address specified by the Buyer
7.2.2. Shipping fees:
7.2.2.1. Shipping fee via Packeta – pick-up point: €3.00 (incl. VAT)
7.2.2.2. Shipping fee via courier service: €5.01 (incl. VAT)
8. Consumer’s Withdrawal from the Purchase Contract Without Giving a Reason
8.1. The Consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the goods, provided the Seller has properly and timely fulfilled the information obligations under Section 3(1)(h) of Act No. 102/2014 Coll., as amended.
If the Seller has properly and timely informed the Consumer of the right of withdrawal under Section 3(1)(h) of Act No. 102/2014 Coll., the Consumer may withdraw without giving a reason within 14 days from:
8.1.1. receipt of goods (for contracts for the sale of goods),
8.1.2. conclusion of a service contract, or
8.1.3. conclusion of a contract for digital content not delivered on a tangible medium.
8.1.4. Goods are deemed received when the Consumer or a third party designated by the Consumer (other than the carrier) takes possession of all parts of the ordered goods, or if:
8.1.4.1. goods in one order are delivered separately – upon receipt of the last item,
8.1.4.2. goods consist of multiple parts/pieces – upon receipt of the last part/piece,
8.1.4.3. goods are delivered repeatedly over a defined period – upon receipt of the first delivery.
8.1.5. If the Seller provides the information under Section 3(1)(h) only additionally (no later than 12 months from the start of the withdrawal period), the withdrawal period ends 14 days from the day the Seller fulfilled the information obligation.
8.1.6. If the Seller does not provide the information even additionally, the withdrawal period ends after 12 months and 14 days from the start of the withdrawal period.
8.1.7. The Consumer may withdraw from a goods delivery contract even before the withdrawal period begins.
8.2. The Consumer must send the goods back or hand them over to the Seller (or a person authorized by the Seller to accept them) no later than 14 days from the date of withdrawal. This does not apply if the Seller offers to collect the goods personally or via an authorized person. The period shall be deemed complied with if the goods are handed over for transport no later than the last day of the period (Section 10(1) of Act No. 102/2014 Coll.).
8.3. The Consumer must notify the Seller of the withdrawal no later than the last day of the period. The period is met if the notice was sent to the Seller no later than the last day of the period to:
Cardoso s. r. o., Karloveská 45, Bratislava 841 04, Slovakia.
This right may also be exercised at any of the Seller’s premises.
8.4. Withdrawal may be made in writing or on another durable medium. It may also be exercised via the withdrawal form available on the Seller’s website. The Consumer may also withdraw verbally, especially by an unequivocal statement expressing the will to withdraw. The Seller recommends stating the order number, purchase date, the goods concerned, name, address, and (optionally) bank account for refunds. Otherwise, the Seller will refund using the same method used by the Consumer.
8.5. Upon withdrawal, both parties must return the received performance. The Consumer is liable only for the reduction in value of the goods resulting from handling beyond what is necessary to determine the characteristics and functionality of the goods. The Consumer is not liable for reduction in value if the Seller failed to inform about the right of withdrawal under Section 3(1)(h) of Act No. 102/2014 Coll.
8.6. The Consumer may use the withdrawal form:
https://kucerave.sk/img/cms/WITHDRAWAL FROM CONTRACT FORM.pdf
8.7. If the Consumer withdraws under Act No. 102/2014 Coll., the Consumer bears the cost of returning the goods to the Seller under Section 10(3) of Act No. 102/2014 Coll., and for distance contracts also the cost of returning goods that cannot be returned by post due to their nature. This does not apply if the Seller agreed to bear the costs or failed to comply with Section 3(1)(i).
8.8. The Seller must refund all payments received, including delivery and other costs and fees, without undue delay, no later than 14 days from receipt of the notice of withdrawal; without prejudice to Section 8(5) of Act No. 102/2014 Coll.
8.9. Under Section 9(3) of Act No. 102/2014 Coll., the Seller is not obliged to reimburse additional costs if the Consumer explicitly chose a delivery method other than the cheapest standard method offered. Additional costs are the difference between the chosen method and the cheapest standard method.
8.10. The Consumer may withhold the return of the goods acquired during or in connection with a sales event until the Seller refunds the paid price or deposit.
8.11. Cash-on-delivery return shipments will not be accepted. Buyers are advised to send returns by registered mail or similar method without stating any COD amount.
8.12. Upon withdrawal, the Consumer bears only the cost of returning the goods to the Seller or a person authorized by the Seller to accept them, unless the Seller agreed to bear them or failed to comply with Section 3(1)(i).
8.13. Exercising the right of withdrawal must not result in any additional costs or obligations for the Consumer beyond those set out above.
8.14. The right of withdrawal does not apply to goods/services listed in Section 7(6)(a)–(l) of Act No. 102/2014 Coll., including: services, price-dependent goods/services, custom-made goods, perishable goods, hygienically sealed goods after unsealing, inseparably mixed goods, alcohol, urgent repairs, unsealed audio/video/software, periodicals (with exceptions), accommodation/transport/car rental/catering/leisure at agreed time, and electronic content not on tangible medium after performance begun with consent.
8.15. The Seller must refund funds using the same method of payement as used by the Consumer, unless expressly agreed otherwise.
8.16. For contracts for the sale of goods, the Seller may withhold the refund until the goods are returned or until the Consumer provides proof of dispatch, whichever occurs first.
9. Alternative Dispute Resolution
9.1. If the Consumer is not satisfied with the manner in which the Seller handled a complaint or believes that the Seller violated their rights, the Consumer has the right to contact the Seller requesting remedy. If the Seller rejects the request or fails to respond within 30 days from the date the request was delivered, the Consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.
The competent ADR entity is the Slovak Trade Inspection or another authorized legal entity listed by the Ministry of Economy of the Slovak Republic (list available at https://www.mhsr.sk/). The Consumer has the right to choose the ADR entity.
The Consumer may also use the online dispute resolution platform:
https://ec.europa.eu/consumers/odr/
Further information is available on the Ministry’s website https://www.mhsr.sk/ and in Act No. 391/2015 Coll.
10. Final Provisions
10.1. The Seller reserves the right to amend these GTC. The obligation to notify Consumers in writing is fulfilled by publishing the amended GTC in the online store. In the event of amendments, the contractual relationship shall be governed by the GTC valid and effective at the time the purchase contract was concluded, until its termination.
10.2. Consumer contractual relationships are governed by general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, and special regulations, in particular Act No. 102/2014 Coll. and Act No. 250/2007 Coll.
10.3. These GTC form an integral part of the Complaints Procedure and the Privacy Policy/Information on Personal Data Protection of the online store, published on the online store’s domain.
10.4. These GTC become valid and effective upon publication in the online store on 1. 2. 2026